I bought a pair of Eastland shoes back in November, they were more than I usually spend but it is a company I trust has good quality shoes. Anyhoo about a month ago I was walking in the snow and noticed my feet were wet, both soles had split width wise across. I was very disappointed and but decided to contact the company to complain. They had a very easy return system and if they decided it was manufacturer defect they would send me a new pair, came home today, only 1 week since I shipped them in, and a brand new pair was waiting for me. In this day you just don't see this kind of service, Eastland has a customer for life!
2 comments:
Cute shoes!
It is unfortunate that most people don't share such stories with their friends and family. Mostly wer hear the gripes but not the good customer service. Tomorrow I will talk about my maytag dishwasher. Not a good story.
MUD
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